REFUND POLICY

REFUND POLICY

Effective Date: June 14, 2025

At NSocial, we’re committed to delivering results for your business. We also believe in fairness and accountability on both sides. Here’s how our refund policy works:

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Refund Eligibility

1. Initial Onboarding Call Attendance is Mandatory
   If the client does not show up to the scheduled onboarding call (without a 24-hour notice or valid reason), they forfeit the right to a refund.

2. Materials & Access Required to Activate Guarantee
   The 30-day performance window starts only after all required items are delivered and verified: Active billing method, approvals, and brand assets (logos/photos/video).
   If any required item is missing 3 business days after our written request, the refund guarantee is suspended/void until provided, and service fees are non-refundable. We may pause work until assets are received. Days lost to client delay are not credited

3. 30-Day Performance Guarantee
   From the date the campaign debuts, we require 30 full days to execute our lead generation strategy. If we do not deliver the agreed-upon service results by the end of those 30 days, you are eligible for a refund of the service fee only.

4. No Refunds on Media Spend
   Refunds do not apply to ad spend or third-party platform fees (e.g., Facebook Ads). Only the NSocial service fee is eligible for refund if conditions above are met.

5. How to Request a Refund
   Requests must be made in writing within 7 days of the end of the 30-day campaign period, with clear reasons for the request sent to: support@nsocialads.com.